This Privacy Policy explains how Victoria Painting Group (ABN 29 685 201 959) collects, uses and protects personal information. It applies when you use this website or contact us about painting and maintenance services.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We collect only the details you choose to give us. Through our enquiry form this is:
- your first name and last name
- your email address
- your phone number
- the service you select
- any message you send us
If you proceed to a quote or booking, we also collect the property address, site access details and job scope needed to carry out the work, along with invoicing records and photographs of the work area taken for quoting and completion records.
You do not have to identify yourself for a general phone enquiry, but we cannot prepare a written quote or carry out work without contact and site details.
How We Use and Share It
Your details are used to respond to enquiries, prepare quotes, complete agreed work and issue invoices. We do not sell your information or use it for unrelated marketing.
Information may be shared with:
- tradespeople and subcontractors engaged on your job, who receive only what they need to attend site
- suppliers, where materials are delivered to your address
- service providers that operate our systems, such as our website host, analytics and measurement providers, and accounting software
- insurers and professional advisers, where relevant to a claim or dispute
- government agencies, where we are required or authorised by law to disclose information
This Website
We may use website analytics and similar measurement tools from time to time to understand how this website is used and to improve it. We reserve the right to introduce, change or remove these tools at any time without notice. Comments are disabled site-wide.
Where analytics or measurement tools are enabled, they may set cookies or similar identifiers and collect information such as the pages you view, how you reached the site, your approximate location, and your device and browser type. We use this information in aggregate to understand how the site performs, and we may use similar tools to measure the effectiveness of our advertising.
Our enquiry form uses Google reCAPTCHA to prevent automated spam, and some pages embed Google Maps. Both are subject to Google’s own privacy terms, and may set their own cookies. Standard server logs record your IP address, browser type and the pages you view.
You can control or block cookies through your browser settings, though some parts of the site may not work as intended if you do.
How Long We Keep It
Records relating to completed work — quotes, invoices, job notes and photographs — are kept while needed for warranty, tax and insurance purposes. Enquiries that do not lead to a job are kept for a shorter period so we can recognise a returning customer. After that we destroy or de-identify the information.
Your Rights and Contact
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact VPG directly and we will respond within a reasonable period. We may need to verify your identity first.
For questions about this policy, email info@vpgpainting.com.au.
If you are not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Frequently Asked Questions
What information does VPG collect?
Your name, contact details and the job details you provide when requesting a quote.
Does VPG share my details?
Only with tradespeople, suppliers and providers involved in your job, or where required by law.
Does this website track me?
Sometimes. We may run website analytics from time to time, and the tools we use can change. Google reCAPTCHA and Google Maps may also set their own cookies.
How do I request my information?
Email info@vpgpainting.com.au.